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  #1 (permalink)   Check out my garage 
Old December 4th, 2006, 05:14 PM
g2nick g2nick is offline
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Reply from Full-Race!
I figured Id post a new thread about this. For those of you who read my "picture" thread and the problem Roy and I had with the front mount intercooler fitment from Full-Race, well you know I wrote them a letter, and today I got a response!

Nicholas,

Thank you for informing us about that problem. I just went over the mfg
books that illustrate how to put the tabs on the intercoolers. Your
tabs were definitely welded on backwards. I updated the mfg books so that
this does not happen again. I apologize for any inconvenience this may have
caused. Would you like a free hat and t-shirt? Let me know what size
you want and I will ship them out to you asap.

Let us know if you have any more questions.

Javier Ramirez, BSME
Welcome To Full-Race Motorsports


Man I love being right, lol. Im actually surprised that they did own up to it, that impressed me. Even just getting a response surprised me. Good stuff, good company, good customer support, Id reccomend them to anyone.
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  #2 (permalink)   Check out my garage 
Old December 4th, 2006, 05:29 PM
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haha good stuff but it seems like they only offered you the hat and tshirt and not a replacement for that intercooler they f'ed up. But im sure thats not the case but funny anyway.
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  #3 (permalink)   Check out my garage 
Old December 4th, 2006, 06:23 PM
g2nick g2nick is offline
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Originally Posted by A_White_Gs-R View Post
haha good stuff but it seems like they only offered you the hat and tshirt and not a replacement for that intercooler they f'ed up. But im sure thats not the case but funny anyway.
haha, no, I already cut and rewelded the tabs 2 weeks ago, so I wasnt looking for another intercooler, and they knew that. But Im gonna wear the crap outta that t-shirt and hat! lol
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B18 Block with a B16 Head with a Skunk2 Intake Manifold and a 68mm throttle body
Eagle Rods with CP 9:1 pistons Fueled by Precision 1000cc Injectors and a Hondata s200
Full-Race Manifold attached to a t3/60-1 Turbo
ACT 6 puck sprung clutch and an ACT 12lb flywheel
Quaife LSD spinning some 205/60/14 BF Drag Radials Held down by a Full-Race Traction Bar
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  #4 (permalink)   Check out my garage 
Old December 4th, 2006, 06:48 PM
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Ive dealt with their customer service before too. good people over there
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  #5 (permalink)   Check out my garage 
Old December 4th, 2006, 07:27 PM
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i remember a while back they shipped the wrong bolts with a few traction bars (it was 10-20 of them). They posted a couple places about it warning if the bolts didn't thread in to call them immediately and they'd overnight the proper bolts.

It's always nice to see companies out there that actually provide quality customer service. They seem to be few and far between in the import community.
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  #6 (permalink)   Check out my garage 
Old December 4th, 2006, 10:23 PM
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good shit, like what was said before at least they owned up to it and they responded quickly
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  #7 (permalink)   Check out my garage 
Old December 4th, 2006, 11:31 PM
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pics of said hat and shirt for proof
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  #8 (permalink)   Check out my garage 
Old December 7th, 2006, 07:49 AM
g2nick g2nick is offline
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Just received my ups tracking number for the hat, shirt and some stickers!

1Z 3R7 4W0 03 5161 644 1
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B18 Block with a B16 Head with a Skunk2 Intake Manifold and a 68mm throttle body
Eagle Rods with CP 9:1 pistons Fueled by Precision 1000cc Injectors and a Hondata s200
Full-Race Manifold attached to a t3/60-1 Turbo
ACT 6 puck sprung clutch and an ACT 12lb flywheel
Quaife LSD spinning some 205/60/14 BF Drag Radials Held down by a Full-Race Traction Bar
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  #9 (permalink)   Check out my garage 
Old December 7th, 2006, 10:49 AM
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nice, they are really good with thier customer support.

what shirt/hat you order?

They had some issues with getting my IC piping powdercoated (their powerdercoater was stealing from them) so I had a bit of a longer wait on top of the tial stuff being backordered so they gave me two shirts and a hat. i def. got the christurbo shirt for one of them lol.

pic from thier website:
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  #10 (permalink)   Check out my garage 
Old December 7th, 2006, 05:28 PM
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full-race is top notch when it comes to customer service. it's why they are one of the top names in this hobby/industry. i remember when geoff and these guys started out hella small
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